Contact support within 14 days of a review being posted. We'll investigate and respond within 3 business days.

Contractors can complete a third-party background check to earn a "Verified" badge on their profile. This helps build trust with homeowners.

Go to More → Insurance Verification to view your status. Contact support to submit your Certificate of Insurance for review.

Look for the "Insured" badge on a contractor's profile. You can also ask contractors directly about their coverage before accepting a quote.

Go to More → Favorites & Blocks, then tap the Blocked tab. You can also block a contractor from their profile. Blocked contractors cannot see your public job postings.

Tap the heart icon on any contractor's profile to add them to your favorites list. View all your favorites from More → Favorites & Blocks for quick access when posting private jobs.

Background checks are reviewed by our team after you submit your report. Most verifications are completed within 3-5 business days. You'll be notified once your status is updated.

The Verified badge means the contractor has passed a third-party background check within the past year. Homeowners can require this badge when posting jobs.

Yes. Background check verification expires after 1 year and backflow certification after 2 years. You'll be notified before expiration so you can renew.

You can file a dispute from the job detail screen once the job is complete or pending approval. Describe the issue (up to 2,000 characters) and submit. The other party will be notified.

Our team reviews the dispute, assigns a priority, and may ask both parties for additional information. You can add comments and follow the progress from the dispute detail screen.

Most disputes are resolved within 3 business days. Complex cases may take longer. You'll receive notifications as the status changes.

Outcomes include: full refund to the homeowner, partial refund, full payment released to the contractor, or a redo where the contractor completes the work again.

Yes. Open the dispute from your notifications or the job detail screen. You can add comments with your side of the story, and our team will consider both perspectives.

Tap the "Post Job" tab, fill in your address, select the services you need, add photos of your yard, and submit. Contractors in your area will start sending quotes.

Complete your profile with your service area, service categories, and a bio. Once your profile is visible, you'll appear in the marketplace and can browse the job feed to submit quotes.

Go to the More tab and tap "Edit Profile." You can update your name, photo, bio, and contact info from there.

You'll set up your service area (address and travel radius), choose service categories, optionally add a profile photo and bio, and accept the Terms of Service. The whole process takes about 5 minutes.

Browsing, posting jobs, and receiving quotes is free for homeowners. For contractors, all core features — quoting, messaging, scheduling, and job management — are completely free. A small service fee applies to completed transactions.

When posting your first job, enter your property address. Lawnzie saves it automatically so you can select it quickly on future jobs. You can also add properties from More → Properties.

Open the job from your schedule and tap "Start Job." The homeowner will be notified that you've begun work.

If weather prevents you from completing a job, you can place it on weather hold with an optional reason. The homeowner is notified and the scheduled date is cleared. When you're ready, propose a new date to resume.

Weather holds are temporary pauses due to conditions like rain or storms. Your contractor will propose a new date when the weather clears. You'll be notified when the job is back on schedule.

After finishing the work, upload at least one photo showing the completed job. Photos are required before you can mark the job complete. Our system reviews photos to verify the work matches the quoted services.

After a contractor submits completion photos, you have 48 hours to approve the work or request fixes. If you don't respond within 48 hours, the job is automatically approved and payment proceeds.

During the 48-hour approval window, tap "Request Fixes" to send a note back to the contractor describing what needs to be corrected. The job returns to in-progress so the contractor can address your concerns.

If the homeowner isn't satisfied after you submit your completion photos, they can request fixes. You'll receive a note explaining what needs correction. Address the issues, upload new completion photos, and resubmit.

After posting a job you'll receive quotes from nearby contractors. Compare their price, rating, reviews, and profile before accepting a quote.

Bids are sorted by price, rating, and response time. Completing jobs and earning reviews improves your ranking.

If cancelled within 24 hours of the start time you may be eligible for a cancellation fee. See our cancellation policy for details.

Yes. After completing a job, the homeowner can set up a recurring series with the same contractor at an agreed-upon frequency and price.

Go to More → Notification Settings. You can toggle notifications on or off for each category: messages, quote activity, job status updates, reviews, and promotions.

Check that notifications are enabled in Notification Settings and that your device allows push notifications for Lawnzie in your phone's system settings.

Go to More → Edit Profile to update your base address and service radius. Changes take effect immediately and affect which jobs appear in your feed.

Go to More → Edit Profile and scroll to the services section. Add or remove categories to control which types of jobs you're eligible to quote on.

Payments are released to your linked bank account within 2 business days after the homeowner marks a job complete.

Contractors set their own prices when quoting on jobs. You'll see the total upfront before accepting any quote — no hidden fees.

Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your full card details.

A small service fee is added to each transaction to cover payment processing and platform costs. The fee is shown transparently at checkout before you pay.

Contractors receive the full quoted amount. The service fee is charged separately to the homeowner on top of the quote total — nothing is deducted from your payout.

Go to More → Payment Settings to connect your bank account through Stripe. You'll need to verify your identity and bank details. This is a one-time setup — once connected, payouts happen automatically after each completed job.

Payouts are initiated when the homeowner approves the work (or after the 48-hour auto-approval). Funds typically arrive in your bank account within 2 business days.

Go to More → Payment Methods to add a credit or debit card. You can add multiple cards and choose which one to use at checkout.

From the job feed or a job detail screen, tap "Submit Quote." Add one or more line items with a service name and price, pick a proposed work date and time window, and optionally include a message to the homeowner.

When adding a line item you can choose Flat Rate (a fixed price), Per Sq Ft (price multiplied by square footage), or Per Unit (price multiplied by a quantity you enter). The quote total is the sum of all line items.

You can update a quote as long as the homeowner has not accepted or declined it. Open the quote from your dashboard and tap "Edit."

After posting a job, all submitted quotes appear on the job detail screen. You can compare each contractor's price, rating, number of reviews, and verification badges before accepting.

Yes. On any submitted quote tap "Counter" to suggest changes. The contractor will be notified and can accept, adjust, or decline your counter.

Accepting a quote automatically declines all other quotes on that job. Contractors are notified so they can move on to other opportunities.

When posting a job, choose Weekly, Biweekly, or Monthly frequency instead of One-time. After a contractor's quote is accepted, the series starts on the proposed date and future visits are created automatically.

Yes. Open the recurring series and tap on the visit you want to skip. The series continues as normal after the skipped date.

Yes. Open the series and choose Pause to temporarily stop visits (you can resume later) or Cancel to permanently end the series. Pausing preserves your agreed pricing and contractor.

Yes. Tap on any upcoming visit in the series to move it to a different date. Only that visit is affected — the rest of the series continues on the normal schedule.

The contractor quotes a per-visit price. That price applies to every occurrence in the series unless you and the contractor agree to a change.

No. Once a homeowner accepts your quote on a recurring job, that price applies to all future visits in the series. You don't need to re-quote each time.