Contact support within 14 days of a review being posted. We'll investigate and respond within 3 business days.

Contractors can complete a third-party background check to earn a "Verified" badge on their profile. This helps build trust with homeowners.

Go to More → Insurance Verification to view your status. Contact support to submit your Certificate of Insurance for review.

Look for the "Insured" badge on a contractor's profile. You can also ask contractors directly about their coverage before accepting a quote.

Go to More → Favorites & Blocks, then tap the Blocked tab. You can also block a contractor from their profile. Blocked contractors cannot see your public job postings.

Tap the heart icon on any contractor's profile to add them to your favorites list. View all your favorites from More → Favorites & Blocks for quick access when posting private jobs.

Background checks are reviewed by our team after you submit your report. Most verifications are completed within 3-5 business days. You'll be notified once your status is updated.

The Verified badge means the contractor has passed a third-party background check within the past year. Homeowners can require this badge when posting jobs.

Yes. Background check verification expires after 1 year and backflow certification after 2 years. You'll be notified before expiration so you can renew.

You can file a dispute from the job detail screen once the job is complete or pending approval. Describe the issue (up to 2,000 characters) and submit. The other party will be notified.

Our team reviews the dispute, assigns a priority, and may ask both parties for additional information. You can add comments and follow the progress from the dispute detail screen.

Most disputes are resolved within 3 business days. Complex cases may take longer. You'll receive notifications as the status changes.

Outcomes include: full refund to the homeowner, partial refund, full payment released to the contractor, or a redo where the contractor completes the work again.

Yes. Open the dispute from your notifications or the job detail screen. You can add comments with your side of the story, and our team will consider both perspectives.

Yes. When adding equipment, use the scan option and point your camera at the nameplate or serial sticker. Lawnzie reads the brand, model, and serial number and fills them in for you to confirm.

Scanning is free, with a limit of about 25 scans a day. If you reach it, you can still add equipment with the brand and model picker or by typing the details in.

Yes. As you log service hours, Lawnzie tracks maintenance intervals like oil changes and flags equipment that's due for service.

Expense tracking lives in the Finances tab. Add an expense with its amount and category — fuel, supplies, insurance, and more — and your equipment maintenance costs are pulled in automatically.

Yes. Snap a photo of the receipt and Lawnzie reads the amount, merchant, and date for you to confirm before saving.

The Finances tab shows a profit-and-loss summary — revenue minus expenses — for the month, quarter, year, or all time, broken down by category.

Tap the "Post Job" tab, fill in your address, select the services you need, add photos of your yard, and submit. Contractors in your area will start sending quotes.

Complete your profile with your service area, service categories, and a bio. Once your profile is visible, you'll appear in the marketplace and can browse the job feed to submit quotes.

Go to the More tab and tap "Edit Profile." You can update your name, photo, bio, and contact info from there.

You'll set up your service area (address and travel radius), choose service categories, optionally add a profile photo and bio, and accept the Terms of Service. The whole process takes about 5 minutes.

Getting jobs on Lawnzie is free for both sides. Homeowners browse, post jobs and receive quotes at no charge, and pay a flat $2.99 service fee when they approve a completed job. For contractors, getting discovered, quoting, messaging and getting paid on marketplace jobs are free with no lead fees and no commission. The business toolkit (Finances, Smart Schedule, Equipment, invoice branding, offline payment recording, and no service fee on invoices to your own customers) is Business+ at $29.99/mo or $299/yr, with a 30-day free trial when you subscribe.

When posting your first job, enter your property address. Lawnzie saves it automatically so you can select it quickly on future jobs. You can also add properties from More → Properties.

Open the job from your schedule and tap "Start Job." The homeowner will be notified that you've begun work.

If weather prevents you from completing a job, you can place it on weather hold with an optional reason. The homeowner is notified and the scheduled date is cleared. When you're ready, propose a new date to resume.

Weather holds are temporary pauses due to conditions like rain or storms. Your contractor will propose a new date when the weather clears. You'll be notified when the job is back on schedule.

After finishing the work, upload at least one photo showing the completed job. Photos are required before you can mark the job complete. Our system reviews photos to verify the work matches the quoted services.

After a contractor submits completion photos, you have 48 hours to approve the work or request fixes. If you don't respond within 48 hours, the job is automatically approved and payment becomes due — you'll be prompted in the app to pay your contractor.

During the 48-hour approval window, tap "Request Fixes" to send a note back to the contractor describing what needs to be corrected. The job returns to in-progress so the contractor can address your concerns.

If the homeowner isn't satisfied after you submit your completion photos, they can request fixes. You'll receive a note explaining what needs correction. Address the issues, upload new completion photos, and resubmit.

After posting a job you'll receive quotes from nearby contractors. Compare their price, rating, reviews, and profile before accepting a quote.

Bids are sorted by price, rating, and response time. Completing jobs and earning reviews improves your ranking.

If cancelled within 24 hours of the start time you may be eligible for a cancellation fee. See our cancellation policy for details.

Yes. After completing a job, the homeowner can set up a recurring series with the same contractor at an agreed-upon frequency and price.

Open the Schedule tab and switch to the Week view. The week map shows every job and recurring visit for the next 7 days, color-coded by day, so you can see your whole week at a glance.

Yes. On the week map, tap a job's marker and pick another day to move it to. Your customer is automatically notified of the new date.

Only jobs with a valid address appear on the map. Any job without a location is left off and called out in a short note — add an address to include it.

Yes. If your contractor moves your visit to a different day, you'll get a notification with the new date.

Go to More → Notification Settings. You can toggle notifications on or off for each category: messages, quote activity, job status updates, reviews, and promotions.

Check that notifications are enabled in Notification Settings and that your device allows push notifications for Lawnzie in your phone's system settings.

Go to More → Edit Profile to update your base address and service radius. Changes take effect immediately and affect which jobs appear in your feed.

Go to More → Edit Profile and scroll to the services section. Add or remove categories to control which types of jobs you're eligible to quote on.

You mark the job complete in the app. The homeowner then has 48 hours to approve the work or request fixes, and it approves automatically if they do neither. Once they pay, the money is routed straight to your Stripe account and deposited to your linked bank account, typically within 2 business days. New accounts are reviewed before their first payout is released.

Contractors set their own prices when quoting on jobs. You'll see the total upfront before accepting any quote — no hidden fees.

Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your full card details.

A small service fee is added to each transaction to cover payment processing and platform costs. The fee is shown transparently at checkout before you pay.

Yes. Create an invoice from an accepted quote and share its pay link. Your customer opens the link and pays by card — no Lawnzie account needed — and the money goes to your connected bank.

On the free plan a flat $2.99 service fee applies per paid invoice. By default it is added to your customer's total, but you can choose to cover it yourself. Business+ removes the service fee on invoices to your own customers entirely. Card processing (2.9% + 30¢) and bank-transfer processing (0.8%, capped at $5) apply on either plan.

The $2.99 Lawnzie service fee is added to the homeowner's total on top of your quote — it never comes out of your price. Payment processing fees (about 2.9% + $0.30) are deducted from your payout, so you receive slightly less than the quote total, and the exact amount varies by payment method. If the homeowner pays by bank account instead of card, the lower processing cost is credited back to you automatically.

Yes. Add your business name and logo in your profile, and your invoices and pay pages show your branding instead of plain Lawnzie.

Go to More → Payment Settings to connect your bank account through Stripe. You'll need to verify your identity and bank details. This is a one-time setup — once connected, payouts are deposited automatically after each job the homeowner pays for.

Open the pay link your contractor sent you, review the line items, and pay securely by card. You don't need a Lawnzie account to pay.

The clock starts when the homeowner actually pays. Approval — or the 48-hour auto-approval — makes payment due and prompts them to pay in the app; it does not move money on its own. After they pay, funds typically reach your bank account within 2 business days. New accounts are reviewed before their first payout is released, so your first job may take longer.

Go to More → Payment Methods to add a credit or debit card. You can add multiple cards and choose which one to use at checkout.

Getting jobs is free: your profile, the job feed, quoting, messaging and getting paid on marketplace jobs cost nothing, with no lead fees and no commission. The business toolkit is Business+: $29.99/mo or $299/yr for Finances, Smart Schedule and mileage, the equipment tracker, your branding on invoices and pay pages, offline payment recording, and no service fee on invoices to your own customers. New accounts start a 30-day free trial by subscribing at app.lawnzie.com (card required; first charge at the end of the trial; cancel before then and you pay nothing). Everyone who joined before September 17, 2026 keeps everything free through November 11, 2026, and through December 31 after being paid through Lawnzie three times.

Business+ is the optional business toolkit for pros who run their existing customers through Lawnzie: no service fee on invoices to your own customers, Finances (earnings, expenses, tax estimates, CSV export), Smart Schedule with route optimization and mileage, the equipment tracker, your business name and logo on invoices and pay pages, and offline payment recording. It is $29.99/mo or $299/yr. New accounts start a 30-day free trial by subscribing at app.lawnzie.com: a card is required, your first charge is at the end of the trial, and cancelling before then costs nothing. Getting jobs stays free either way.

From the job feed or a job detail screen, tap "Submit Quote." Add one or more line items with a service name and price, pick a proposed work date and time window, and optionally include a message to the homeowner.

When adding a line item you can choose Flat Rate (a fixed price), Per Sq Ft (price multiplied by square footage), or Per Unit (price multiplied by a quantity you enter). The quote total is the sum of all line items.

You can update a quote as long as the homeowner has not accepted or declined it. Open the quote from your dashboard and tap "Edit."

After posting a job, all submitted quotes appear on the job detail screen. You can compare each contractor's price, rating, number of reviews, and verification badges before accepting.

Yes. On any submitted quote tap "Counter" to suggest changes. The contractor will be notified and can accept, adjust, or decline your counter.

Accepting a quote automatically declines all other quotes on that job. Contractors are notified so they can move on to other opportunities.

When posting a job, choose Weekly, Biweekly, or Monthly frequency instead of One-time. After a contractor's quote is accepted, the series starts on the proposed date and future visits are created automatically.

Yes. Open the recurring series and tap on the visit you want to skip. The series continues as normal after the skipped date.

Yes. Open the series and choose Pause to temporarily stop visits (you can resume later) or Cancel to permanently end the series. Pausing preserves your agreed pricing and contractor.

Yes. Tap on any upcoming visit in the series to move it to a different date. Only that visit is affected — the rest of the series continues on the normal schedule.

The contractor quotes a per-visit price. That price applies to every occurrence in the series unless you and the contractor agree to a change.

No. Once a homeowner accepts your quote on a recurring job, that price applies to all future visits in the series. You don't need to re-quote each time.

"Verified on Lawnzie" means the review is tied to a job completed or an invoice paid through Lawnzie. "Existing customer" means the pro brought that customer with them and the customer confirmed they hired the pro. Both are real customers; the label tells you which kind of proof sits behind the review.

Open Customers, tap the customer, then tap Request review and choose Email or Text. Email is sent by Lawnzie. Text opens your own messages app with the note and link already written, so you send it like any other text. Customers who already use Lawnzie get a reminder in the app instead. Your home tab shows how many customers you can ask right now.

A pro chooses who to ask, but every customer they ask gets the same request and the same options, including the link to share on Google. Lawnzie does not filter requests or reviews by star rating.

Yes. The review is about you, not about the app. Any customer in your book with an email or phone on file can be asked, and their review shows on your profile labeled "Existing customer".

"Verified on Lawnzie" means the review is tied to a job completed or an invoice paid through Lawnzie. "Existing customer" means it came from a customer you brought with you. Both count toward your star average, and homeowners see the label on every review.

A Top Rated pro has at least three reviews verified on Lawnzie and a star average of 4.5 or higher. Reviews hidden by Lawnzie for breaking the rules do not count.

Three or more reviews verified on Lawnzie and a star average of 4.5 or higher. Existing-customer reviews raise your average and get you into homeowner filters, but only verified reviews count toward the three.

A short page on lawnzie.com with your name, a star rating, a comment box, and a checkbox confirming they hired you. No app or account is needed and it takes about 30 seconds. If they do not open the email, Lawnzie sends one reminder a week later.

A few rules keep reviews honest: one open request per customer at a time (cancel it from their page to send a new one), one review per customer, up to 50 requests a day, and the customer needs an email or phone on file or a Lawnzie account. Customers who have already reviewed you cannot be asked again.

Paste your Google review link on Edit Profile. After a customer reviews you on Lawnzie, they see a button to share the same review on Google. Every customer sees that button whatever rating they gave. Lawnzie never picks who gets asked.

Reviews are the customer's own words, so you cannot edit or delete them. If a review breaks our rules, for example it is not from a real customer or it is abusive, email support@lawnzie.com and we will look into it. A review Lawnzie hides no longer counts toward your rating.

Yes. Open the More tab and you'll find two screens: Crews and Team. Crews are your routes — create one per truck or team, each with its own name, route color, and daily capacity. Team is your people — invite an employee by email, pick their role, and put them on a crew. They get their own free Lawnzie account and see that crew's work on their own phone. Crews and team members are free and unlimited.

More tab → Team → Invite a team member. Enter their email, choose a role, and pick their crew. They'll get an email with a link to join. If they already have a Lawnzie account under that email, the invite links up automatically and they'll get a notification in the app. Nobody shares a login — everyone has their own account, and removing someone from the Team screen ends their access immediately.

There are four roles. Owner (you) controls everything, including finances, payouts, and business settings. Manager can do everything in the field plus dispatch work to crews and manage the roster, but cannot see finances or change business settings. Foreman runs a crew — sees the schedule, works jobs, chats with customers, and sees prices. Crew member sees their crew's schedule, works jobs, and chats with the customer on the job they're on. These limits are enforced on the server, not just hidden in the app.

Yes — that's the default. Crew members do not see prices at all. It isn't a hidden field: the server refuses to send quote data to a crew member, so the amount never reaches their phone. Managers and foremen do see prices. If your business runs differently, the owner can change it under More tab → Business Settings, where there are two switches: whether crew members see prices, and whether foremen can send quotes.

Open the job and tap the Crew row, then pick a crew. For a recurring customer, set the crew on the recurring service instead of the individual visit — every future visit Lawnzie generates comes out already assigned to that crew. On the Schedule tab you'll see crew chips across the top: All crews, one per crew, and Unassigned. Unassigned is your gap check — if that chip is empty, your day is fully dispatched.

Yes. Filter the Schedule tab to one crew and you see only that crew's day, and the stop order you drag is saved for that crew on that date — on the server, not on one phone. Everyone on the crew opens the app and sees the same sequence. On the map, every stop is a pin in its crew's color, so you can see at a glance which crew is driving across town and which is stacked in one neighborhood.

Yes. A person can belong to several businesses and still run their own solo operation at the same time. They switch between them from the More tab, and each business only ever sees its own work — your customers stay yours, and theirs stay theirs.

No. Crews, team members, roles and dispatch are included on every plan with no per-seat charge. Getting jobs is free for contractors; the business toolkit is Business+.